Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Job Title: Manager – Business Solution and Recoveries
To assume full responsibility and accountability of the portfolio (as per attached) of potential and existing non-performing loans under the control of PBB Credit of Stanbic IBTC Bank Plc to ensure deployment of effective recovery strategies through the introduction of best practice and maintaining appropriate and uniform recovery policies and practices across all portfolios. To work with the appropriate Business Units and Credit team to establish and implement strategies to minimize NPLs and maximise on recoveries on Written off accounts. This is achieved through the establishment of the Country Watchlist Committee and thereafter through the Watchlist Process where BS&R actively assists and oversee the Watchlist strategy with the Business Unit.
Manage and lead staff to ensure the minimisation of loss to the Stanbic IBTC Bank (Nigeria) by constantly improving the collections on NPLs, written off accounts as well as managing the rehabilitation and retention policy, so as to have the accounts redefined as performing. Ensure that appropriate collection tactics are implemented and security items are timeously and efficiently repossessed and realised; that adequate provisions are kept and that impairment charges comply with policy guidelines; expedite recoveries on the Post Write Off portfolio to enhance profits and ultimately develop and maintain and sustain good working relationships with the other business units within the Standard Bank as well as external stakeholders.
• Compliance with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action/sanction in respect of regulatory compliance matters.
• Utilizing effective recovery strategies to recover money on assigned NPLs and Written off accounts either in-house or by out-sourcing.
• Ensure compliance to credit policies and procedures.
• Report to Head of BB Evaluation/Recovery on changes and results on NPL accounts.
• Liaise with business partners on monitoring of accounts in early stages of delinquencies.
• Increasing awareness amongst staff of legislation and developments applicable to the business.
• Rendition of periodic reports on allocated NPLs and Written off accounts.
• To liaise with relevant units in ensuring adequacy of loan loss provisions in line with CBN regulations and Group standard.
• Comply with all the necessary systems and controls put in place to properly manage the NPL book, and maximise the rehabilitation of watchlist accounts in arrears.
• To manage and control collection strategies and campaigns within the NPL and written off environment with the aim of maximizing collection effectiveness and efficiency.
• Ensure effective and efficient repossession and disposal processes, secure storage facilities to be in place, and realising any attributable security on assigned accounts.
• Control and manage regularisation of accounts.
• Continuously participate in re-evaluating collection process in the country.
• Resolve all customer queries that arise on accounts in the NPL (as allocated) category.
• Liaise with relevant business units on developments within PBB Credit and their needs.
• Co-operative relationships between the various participants in the credit recovery processes.
• Participate in an effective Business Solution and Recoveries structure and team, ensuring that all the required functions are adequately and timeously addressed.
• Keep abreast of statutory governance and legislation applicable to the Credit Control environment.
• Comply with statutory, regulatory and supervisory requirements, to protect the reputation of the Group and to avoid legal action / sanction in respect of regulatory compliance matters.
• Adherence to internal controls and regulatory requirements and enhance procedures, in need.
• Report any breaches and exposures to the unit head and / or the division’s Regulatory Compliance Officer.
• Maintain high ethical standards to prevent market abuse.
• Provide relevant MI information to Head of BS&R.
• Control and manage all records on action taken on accounts assigned.
• Implement collection strategies and campaigns.
• Maintain a high level of customer service.
• Control and monitor assigned NPL and Written off accounts outsourced e.g Court Orders for Repossession.
• Manage and maintain workflow.
• Any delegated ad-hoc function from Head of BS&R.
Key performance measure
• NPL not to exceed agreed target as per KPI.
• Manage the impairment charges.
• Timely and accurate submission of all required returns / reports.
• To provided Customer Service to internal and external customers to ensure that queries/issues are resolved expeditiously.
• Co-operative relationships between the various participants in the credit recovery processes, inclusive of attorneys, liquidators, auctioneers, trustees and debt collections agencies.
Key dimensions of the job
• Total Number of accounts accountable for as per approved organisational structure.
• NPL not to exceed agreed target as per KPI.
• Recoveries rate.
• Continuous staff development.
• Credit Risk Management: Credit Evaluation and Credit Support Units (collaterals and account management) – for assistance on facility and security details
• Personal and Business Banking: Account Executives – for background information on new clients defaulting on payments
• Personal and Business Banking: Manager, New Business – for background information on new clients defaulting on payments
• Legal Department: legal advice on the most plausible method of recovery
• Tracing agents: for assistance where internal tracing has been unsuccessful
• Attorneys, auctioneers, and debt collections agencies in terms of Service Level Agreements
Job Title: E-business Risk Analyst
The E business, risk analyst role is part of an integrated group wide organization dedicated to bring the organization’s information risks under explicit management control in order to prevent significant reputational, financial or other loss to Stanbic IBTC and its clients. This is being achieved through the efficient and effective application of risk and information systems business (electronic business) expertise to identify risk areas within existing and proposed solutions. The role performs the following activities:
• Review effectiveness of control implementation of Key Controls and Business Specific Control
• Support Business lines, e-business, Operational Risk and the SBG Information Risk Office for the successful treatment of risks across all information system platforms.
Review effectiveness of control implementation of Key Controls and Business Specific Control
- Highlight effectiveness of risk identification and implementation of key and business specific controls
• Monitor external and internal compliance requirements on all payments and collection platforms as well as other related systems
• Assessment of the control environment with specific reference to high risks identified and key controls implemented by 3rd parties.
• Recommendations on process and control gaps.
• Tracking and monitoring of control gaps and action plans.
• Provide Information Risk specific content to business partners and IR stakeholders
• Provide insight to the dynamic threat landscape across relevant e-business (i.e. payments and collection) platforms positioning the banks’ risk posture against these trends
• Analyse, correlate and reconstruct events where business operations related risk incidents have occurred within the Bank, determining the root cause, and proposing alternatives to prevent recurrence.
• Define the necessary procedures to drive information risk management on major business initiatives / projects, providing control advice and measuring control effectiveness and efficiency.
• Awareness of Technology and electronic business risk threat landscape as it relates to the Bank
• Identify trends and mitigation approaches to business challenges in business operations.
• Advise on information system risks and threat trends to new business opportunities in the e-business world.
• Provide a holistic view of the risks to the bank’s e-business platforms introduced by personnel, processes, technology and external events.
Support Business lines, e-business, Operational Risk and the SBG Information Risk Office for the successful treatment of risks across all information system platforms.
• Support the ongoing knowledge management and formalization of what risks and threats the group faces and how they are being addressed.
• Support incident response planning and investigation of customer data breaches, and assist with disciplinary and legal matters associated with such breaches as necessary.
• Initiate, facilitate, and promote activities to create risk awareness within the organization, including awareness of information risk related regulatory issues that have a potential impact to the environment in alignment with group wide awareness activities.
• Support the engagement process of risk assessments and acts as a liaison with business lines to deliver value to the business.
• Establish cooperative dialogue between Operational Risk, e-business, Financial Crime Control, and IT Security by visible and consistent action.
• Promote self-compliance to information risk governance standards, policies and standards.
• Develop business personnel knowledge to ensure better information protection and management
• Support relationship with vendors and suppliers to ensure full value of contracts is realised.
• Promote a continuous awareness of information risk value to ensure timely engagement by business managers.